SAFEGUARDING AND PROTECTION MANAGER
PURPOSE OF POST:
The purpose of this post is to provide management support within a
function and to supervise staff within own remit.
DUTIES & RESPONSIBILITIES
The position of Safeguarding and Protection Manager has
responsibilities which include the following:
* Enhancing and further developing management reporting systems and
safeguarding data collection and developing this function within
Safeguarding in conjunction with the National Safeguarding Office?s
client information system.
* Management of the administrative function ensuring adequate
administrative support. Ensuring administrative functions are
processed within deadlines and compliant with policy. This includes
timely responses to referral by phone, email, post and through portal
and management of records held by the department in compliance with
GDPR and other relevant areas of legislation.
* Monitoring of referral trends and outcomes within safeguarding and
consistency of this data with comparable services / areas of the
country. Collation of same in quarterly and annual report format
* Oversee the department electronic file system; ensure social work
staff have accurate data and are supported in regular electronic
reviews of their systems.
* Oversee maintenance and reporting on Safeguarding Training
Records. Ensure administration staff are supported in promoting,
inviting booking, and recording of training sessions and that
professional staff throughout are aware of safeguarding training
requirements.
* Ensure accurate training log maintained.
* Support administrative and professional staff in administrative
liaison and collaborative relationship between the Safeguarding,
internal and external stakeholders: including Designated Officers and
administration within Section **Apply on the website** and **Apply on
the website** agencies subject to the **Apply on the website**
Safeguarding Policy and Designated Officers within HSE facilities as
well as key multi-disciplinary HSE staff
* Co-ordination and preparation of responses to SARS; FOI;
Information Commissioner; Parliamentary Questions, Political
Representations, Media Queries, Complaints, Appeals, HIQA queries and
Complaints submitted by the office of Ombudsman while ensuring
adherence to relevant legislative deadlines/HSE policy.
* Provision of administrative support in relation to budgetary
needs, complaints, complex cases, legal issues, and reports. Liaison
as advised by professional staff with voluntary sector, advocates,
private providers, and families
* Ensure compliance on occasions required with S**Apply on the
website** of Barring and Vetting Act.
* Co-ordination, collation, and administrative assistance regarding
matters such as: Operational Plans, Value Improvement Plans, Risk
Register Audits, Control Assurance Statements.
* Ensure administration support in minute taking for team and in
inter-agency team meetings, set agendas, arrange, and provide
management support/follow up on matters arising at meetings as
requested by Social Workers including liaising with Principal Social
Workers within the HSE Safeguarding Team.
* To prepare reports and business cases as requested, including
Power Point, Excel, and Management reports from anticipated Client
Information System when in place.
* Maintain a good understanding of internal and external factors
that can affect service delivery including awareness of national and
local issues that impact on own area and awareness of media campaigns
by Safeguarding Ireland and impact of same on service.
* Maintain relationships with key stakeholders to gather support for
new initiatives.
* Promote co-operation and working in harmony with other teams and
disciplines.
* Make decisions and solve problems in a timely manner and inform
others of decisions that have implications for them, including Head of
Services, PIC?s and Quality & Safety officers.
* Gather information from a variety of sources and ensure decisions
are in line with local and national agreements.
HUMAN RESOURCES / SUPERVISION OF STAFF
* Supervise and enable other administrative team members to carry out
their responsibilities.
* Review the conduct and completion of assignments of staff in
accordance with the operational plan and expected quality standards.
* Influence and contribute to the positive working environment among
staff members, which facilitates effective working relationships.
* Identify and agree training and development needs of team in
conjunction with social work staff and design plans to meet needs.
* Attend regular staff meetings and keep staff informed.
* Keep in touch with workloads of administrative staff members to
gauge levels of stress and morale in the team.
CHANGE MANAGEMENT
* Promote and participate in the implementation of change
* Proactively identify inequities / inefficiencies in service
administration and implement solutions to improve service delivery, in
line with legislation and benchmarking against best practice
structures
* Embrace change and adapt local work practices accordingly by
finding practical ways to make policies work, ensuring team knows how
to action changes
* Encourage and support staff through change process
CUSTOMER SERVICE
* Promote and maintain a customer focused environment by ensuring our
Community Members with Support Needs (CMWSN?s) are treated with
dignity and respect.
* Seek feedback from CMWSN?s to evaluate service.
* Appropriately manage contact levels and pathways for challenging
CMWSN?s and family members.
STANDARDS, REGULATIONS, POLICIES, PROCEDURES & LEGISLATION
* Contribute to the development of policies and procedures for own
area.
* Effectively discharge the day-to-day operations, including
compliance with HSE Financial regulations and all HSE policies and
procedures.
* Assess and analyse compliance with National and EU legislative
obligations, and national policies and procedures.
* Ensure accurate attention to detail and consistent adherence to
procedures and current standards within area of responsibility.
* Maintain own knowledge of relevant policies, procedures,
guidelines, and practices to perform the role effectively and to
ensure standards are met by own team.
* Maintain own knowledge of relevant regulations and legislation
e.g., HSE Financial Regulations, Health & Safety legislation,
Employment legislation, FOI Acts etc.
* Pursue continuous professional development in order to develop
management expertise and professional knowledge.
* Have a working knowledge of the Health Information and Quality
Authority (HIQA) Standards and other standards as they apply to the
role for example, Standards for Healthcare, National Standards for the
Prevention and Control of Healthcare Associated Infections etc. and
comply with associated HSE protocols for implementing and maintaining
these standards.
* Support, promote and actively participate in sustainable energy,
water, and waste initiatives to create a more sustainable, low carbon
and efficient health service.
QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
* A minimum of a Level 8 on the QQI Framework - BA in Social Care
Studies or equivalent relevant qualification in Health or Social Care
or in a relevant professional discipline. Nursing, Psychology,
Behaviour Support Speciality
* Have satisfactory experience in an office under the HSE, TUSLA,
other statutory health agencies, or a body which provides services on
behalf of the HSE under Section **Apply on the website** of the Health
Act **Apply on the website** at a level not lower than that of Grade
IV (or equivalent).
* Demonstrate depth and breadth of knowledge of and experience in
process mapping and operational management of data systems and
databases including but not limited to National Incident Management
System, Complaints Management System, Community Service Portal,
Business Intelligence Unit/QlikView, Share File.
* Demonstrate depth and breadth of significant experience of
managing business processes within an acute hospital or community
healthcare setting (e.g., finance, HR, information governance, process
management and change management) and significant/demonstrable
experience in accounts and generation of associated reports.
* Demonstrate depth and breadth of experience of working in health
or social care services in a post that has involved the generation and
management of complex sets of data quality metrics, quality data,
regulatory and/or compliance data and quality management process
mapping, data analytical software operation/maintenance and tools to
support reporting.
* Demonstrate depth and breadth of experience of managing competing
priorities and deadlines, where the ability to analyse and interpret
information to make decisions quickly and accurately is required, as
relevant to the role.
* Demonstrate depth and breadth of experience of leading, managing
and motivating staff within a team to function effectively.
* Demonstrate depth and breadth of experience in dealing with
internal and external auditors and audit processes and working
knowledge of HIQA and Mental Health Commission Frameworks as they
apply to the regulation of health and social care services.
* Demonstrate depth and breadth of experience in dealing with and
developing relationships with key third parties including State Claims
Agency, National Quality & Patient Safety Office, Health & Safety
Authority, HIQA.
* Demonstrate a track record of managing a high-performance
operational team.
PROFESSIONAL KNOWLEDGE & EXPERIENCE
DEMONSTRATES:
* Experience in quality management and document control systems.
* Excellent MS Office skills to include, Word, Excel, and
PowerPoint.
* Knowledge and experience of using an email system effectively
e.g., Outlook, Lotus Notes.
* Knowledge of community health services and the wider health
service structures including a good knowledge of HSE reform.
* Knowledge and understanding of key HSE policies and procedures as
relevant to this role.
* An understanding of budgetary expenditure and monitoring same.
* Knowledge and understanding of Human Resource policies and
procedures.
* A basic knowledge of National Financial Regulations as relevant to
the role.
* Knowledge and understanding of delivering effective and efficient
business management systems and services.
* Knowledge and understanding of compiling data and producing
detailed reports as relevant to the role.
DETAILS OF THE ROLE:
Salary Scale: Grade VI ?**Apply on the website**,**Apply on the
website** - ?**Apply on the website**,**Apply on the website**
(Depending on Experience)
Location: Head Office Ladytown, Naas, Co Kildare W**Apply on the
website** W**Apply on the website**T, attendance at other locations as
appropriate.
Duration: Fulltime **Apply on the website** hours - Permanent
Closing date: **APPLY ON THE WEBSITE**.**APPLY ON THE WEBSITE** NOON
ON WEDNESDAY **APPLY ON THE WEBSITE**RD NOVEMBER **APPLY ON THE
WEBSITE**
CANDIDATES SHORTLISTED FOR INTERVIEW WILL BE CONTACTED BY THURSDAY
**APPLY ON THE WEBSITE**TH NOVEMBER FOR INTERVIEWS BEING HELD WEEK OF
**APPLY ON THE WEBSITE**TH -**APPLY ON THE WEBSITE**TH NOVEMBER
**APPLY ON THE WEBSITE**
PLEASE SEND ALL APPLICATIONS TO: CAROLINE ORFORD AT **APPLY ON THE
WEBSITE**
PLEASE NOTE ALL POSTS ARE SUBJECT TO GARDA VETTING & REFERENCE
CHECKING.
_CAMPHILL IS AN EQUAL OPPORTUNITIES EMPLOYER_
CAMPHILL COMMUNITIES OF IRELAND (CCOI) ARE RECRUITING FOR:
SAFEGUARDING AND PROTECTION MANAGER
PURPOSE OF POST:
The purpose of this post is to provide management support within a
function and to supervise staff within own remit.
DUTIES & RESPONSIBILITIES
The position of Safeguarding and Protection Manager has
responsibilities which include the following:
* Enhancing and further developing management reporting systems and
safeguarding data collection and developing this function within
Safeguarding in conjunction with the National Safeguarding Office?s
client information system.
* Management of the administrative function ensuring adequate
administrative support. Ensuring administrative functions are
processed within deadlines and compliant with policy. This includes
timely responses to referral by phone, email, post and through portal
and management of records held by the department in compliance with
GDPR and other relevant areas of legislation.
* Monitoring of referral trends and outcomes within safeguarding and
consistency of this data with comparable services / areas of the
country. Collation of same in quarterly and annual report format
* Oversee the department electronic file system; ensure social work
staff have accurate data and are supported in regular electronic
reviews of their systems.
* Oversee maintenance and reporting on Safeguarding Training
Records. Ensure administration staff are supported in promoting,
inviting booking, and recording of training sessions and that
professional staff throughout are aware of safeguarding training
requirements.
* Ensure accurate training log maintained.
* Support administrative and professional staff in administrative
liaison and collaborative relationship between the Safeguarding,
internal and external stakeholders: including Designated Officers and
administration within Section **Apply on the website** and **Apply on
the website** agencies subject to the **Apply on the website**
Safeguarding Policy and Designated Officers within HSE facilities as
well as key multi-disciplinary HSE staff
* Co-ordination and preparation of responses to SARS; FOI;
Information Commissioner; Parliamentary Questions, Political
Representations, Media Queries, Complaints, Appeals, HIQA queries and
Complaints submitted by the office of Ombudsman while ensuring
adherence to relevant legislative deadlines/HSE policy.
* Provision of administrative support in relation to budgetary
needs, complaints, complex cases, legal issues, and reports. Liaison
as advised by professional staff with voluntary sector, advocates,
private providers, and families
* Ensure compliance on occasions required with S**Apply on the
website** of Barring and Vetting Act.
* Co-ordination, collation, and administrative assistance regarding
matters such as: Operational Plans, Value Improvement Plans, Risk
Register Audits, Control Assurance Statements.
* Ensure administration support in minute taking for team and in
inter-agency team meetings, set agendas, arrange, and provide
management support/follow up on matters arising at meetings as
requested by Social Workers including liaising with Principal Social
Workers within the HSE Safeguarding Team.
* To prepare reports and business cases as requested, including
Power Point, Excel, and Management reports from anticipated Client
Information System when in place.
* Maintain a good understanding of internal and external factors
that can affect service delivery including awareness of national and
local issues that impact on own area and awareness of media campaigns
by Safeguarding Ireland and impact of same on service.
* Maintain relationships with key stakeholders to gather support for
new initiatives.
* Promote co-operation and working in harmony with other teams and
disciplines.
* Make decisions and solve problems in a timely manner and inform
others of decisions that have implications for them, including Head of
Services, PIC?s and Quality & Safety officers.
* Gather information from a variety of sources and ensure decisions
are in line with local and national agreements.
HUMAN RESOURCES / SUPERVISION OF STAFF
* Supervise and enable other administrative team members to carry out
their responsibilities.
* Review the conduct and completion of assignments of staff in
accordance with the operational plan and expected quality standards.
* Influence and contribute to the positive working environment among
staff members, which facilitates effective working relationships.
* Identify and agree training and development needs of team in
conjunction with social work staff and design plans to meet needs.
* Attend regular staff meetings and keep staff informed.
* Keep in touch with workloads of administrative staff members to
gauge levels of stress and morale in the team.
CHANGE MANAGEMENT
* Promote and participate in the implementation of change
* Proactively identify inequities / inefficiencies in service
administration and implement solutions to improve service delivery, in
line with legislation and benchmarking against best practice
structures
* Embrace change and adapt local work practices accordingly by
finding practical ways to make policies work, ensuring team knows how
to action changes
* Encourage and support staff through change process
CUSTOMER SERVICE
* Promote and maintain a customer focused environment by ensuring our
Community Members with Support Needs (CMWSN?s) are treated with
dignity and respect.
* Seek feedback from CMWSN?s to evaluate service.
* Appropriately manage contact levels and pathways for challenging
CMWSN?s and family members.
STANDARDS, REGULATIONS, POLICIES, PROCEDURES & LEGISLATION
* Contribute to the development of policies and procedures for own
area.
* Effectively discharge the day-to-day operations, including
compliance with HSE Financial regulations and all HSE policies and
procedures.
* Assess and analyse compliance with National and EU legislative
obligations, and national policies and procedures.
* Ensure accurate attention to detail and consistent adherence to
procedures and current standards within area of responsibility.
* Maintain own knowledge of relevant policies, procedures,
guidelines, and practices to perform the role effectively and to
ensure standards are met by own team.
* Maintain own knowledge of relevant regulations and legislation
e.g., HSE Financial Regulations, Health & Safety legislation,
Employment legislation, FOI Acts etc.
* Pursue continuous professional development in order to develop
management expertise and professional knowledge.
* Have a working knowledge of the Health Information and Quality
Authority (HIQA) Standards and other standards as they apply to the
role for example, Standards for Healthcare, National Standards for the
Prevention and Control of Healthcare Associated Infections etc. and
comply with associated HSE protocols for implementing and maintaining
these standards.
* Support, promote and actively participate in sustainable energy,
water, and waste initiatives to create a more sustainable, low carbon
and efficient health service.
QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
* A minimum of a Level 8 on the QQI Framework - BA in Social Care
Studies or equivalent relevant qualification in Health or Social Care
or in a relevant professional discipline. Nursing, Psychology,
Behaviour Support Speciality
* Have satisfactory experience in an office under the HSE, TUSLA,
other statutory health agencies, or a body which provides services on
behalf of the HSE under Section **Apply on the website** of the Health
Act **Apply on the website** at a level not lower than that of Grade
IV (or equivalent).
* Demonstrate depth and breadth of knowledge of and experience in
process mapping and operational management of data systems and
databases including but not limited to National Incident Management
System, Complaints Management System, Community Service Portal,
Business Intelligence Unit/QlikView, Share File.
* Demonstrate depth and breadth of significant experience of
managing business processes within an acute hospital or community
healthcare setting (e.g., finance, HR, information governance, process
management and change management) and significant/demonstrable
experience in accounts and generation of associated reports.
* Demonstrate depth and breadth of experience of working in health
or social care services in a post that has involved the generation and
management of complex sets of data quality metrics, quality data,
regulatory and/or compliance data and quality management process
mapping, data analytical software operation/maintenance and tools to
support reporting.
* Demonstrate depth and breadth of experience of managing competing
priorities and deadlines, where the ability to analyse and interpret
information to make decisions quickly and accurately is required, as
relevant to the role.
* Demonstrate depth and breadth of experience of leading, managing
and motivating staff within a team to function effectively.
* Demonstrate depth and breadth of experience in dealing with
internal and external auditors and audit processes and working
knowledge of HIQA and Mental Health Commission Frameworks as they
apply to the regulation of health and social care services.
* Demonstrate depth and breadth of experience in dealing with and
developing relationships with key third parties including State Claims
Agency, National Quality & Patient Safety Office, Health & Safety
Authority, HIQA.
* Demonstrate a track record of managing a high-performance
operational team.
PROFESSIONAL KNOWLEDGE & EXPERIENCE
DEMONSTRATES:
* Experience in quality management and document control systems.
* Excellent MS Office skills to include, Word, Excel, and
PowerPoint.
* Knowledge and experience of using an email system effectively
e.g., Outlook, Lotus Notes.
* Knowledge of community health services and the wider health
service structures including a good knowledge of HSE reform.
* Knowledge and understanding of key HSE policies and procedures as
relevant to this role.
* An understanding of budgetary expenditure and monitoring same.
* Knowledge and understanding of Human Resource policies and
procedures.
* A basic knowledge of National Financial Regulations as relevant to
the role.
* Knowledge and understanding of delivering effective and efficient
business management systems and services.
* Knowledge and understanding of compiling data and producing
detailed reports as relevant to the role.
DETAILS OF THE ROLE:
Salary Scale: Grade VI ?**Apply on the website**,**Apply on the
website** - ?**Apply on the website**,**Apply on the website**
(Depending on Experience)
Location: Head Office Ladytown, Naas, Co Kildare W**Apply on the
website** W**Apply on the website**T, attendance at other locations as
appropriate.
Duration: Fulltime **Apply on the website** hours - Permanent
Closing date: **APPLY ON THE WEBSITE**.**APPLY ON THE WEBSITE** NOON
ON WEDNESDAY **APPLY ON THE WEBSITE**RD NOVEMBER **APPLY ON THE
WEBSITE**
CANDIDATES SHORTLISTED FOR INTERVIEW WILL BE CONTACTED BY THURSDAY
**APPLY ON THE WEBSITE**TH NOVEMBER FOR INTERVIEWS BEING HELD WEEK OF
**APPLY ON THE WEBSITE**TH -**APPLY ON THE WEBSITE**TH NOVEMBER
**APPLY ON THE WEBSITE**
PLEASE SEND ALL APPLICATIONS TO: CAROLINE ORFORD AT **APPLY ON THE
WEBSITE**
PLEASE NOTE ALL POSTS ARE SUBJECT TO GARDA VETTING & REFERENCE
CHECKING.
_CAMPHILL IS AN EQUAL OPPORTUNITIES EMPLOYER_
We need : English (Good)
Type: Permanent
Payment:
Category: Health
